Privacy Policy

Privacy Policy

Introduction

Welcome to https://basement-water-extraction-norfolk-va.ecojohns.com! We are dedicated to maintaining a transparent and secure environment for our users, ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, and protect the personal information of individuals who interact with our website and services.

Scope

This policy covers all aspects of our online presence, including but not limited to, our website, mobile applications, online forms, email newsletters, and any other digital services provided under the domain https://basement-water-extraction-norfolk-va.ecojohns.com. Please note that this policy does not extend to external links or third-party applications, as they have their own privacy statements that govern their data collection practices.

Processing Activities

Our Privacy Policy outlines the following interactions and data processing activities:

  1. User Accounts: When you create an account on our platform, we collect your account details, including your name, contact information, and login credentials.
  2. Payment Information: We process payment details when you make purchases or subscribe to our services to ensure secure financial transactions.
  3. Communication: If you choose to receive marketing emails, newsletters, or other communications from us, we will use your contact data for this purpose.
  4. Website Usage: We track your interaction with our website using analytics tools to improve user experience and content personalization.

Personal Data Collection

The personal data we collect is categorized as follows:

  • Account Information: This includes your name, user ID, and profile details.
  • Payment Details: Credit or debit card numbers, expiration dates, and billing addresses are securely stored for payment processing.
  • Financial Records: We may retain records of transactions for accounting and legal purposes.
  • Purchase History: Data related to products or services bought through our platform.
  • Device Identifiers: Unique identifiers from your mobile device or browser, such as IP addresses, device type, and location data.
  • Location Information: If you choose to share it, we can access your geographic location for tailored service delivery.
  • Feedback and Reviews: Your comments, reviews, and ratings help us enhance our services.
  • Social Media Data: If you connect your social media accounts, we may collect information from these platforms (subject to their privacy policies).
  • Product Interactions: Details about the products you view, search for, or purchase.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics data:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as allowing secure login.
  • Preference Cookies: Used to store your preferences, like language settings or display options.
  • Analytics Cookies: Help us understand user behavior, improve our services, and personalize content.

Users can manage their cookie choices through our Cookie Manager, providing control over non-essential tracking.

Data Retention and Deletion

We adhere to data retention policies as prescribed by applicable privacy laws:

  • Personal data is retained for the duration of your account activity or until you request its deletion.
  • Once the purpose for data collection is fulfilled, we securely delete or anonymize the information to prevent re-identification.

Security Measures

The protection of your personal data is a top priority. We implement robust security measures, including:

  • Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors, and we encourage parents or guardians to supervise their child’s online activities.

Your Data Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its current use.
  • Rectification: The right to correct inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): In some cases, you can ask for the deletion of your data.
  • Restriction: Limiting the processing of your data under certain circumstances.
  • Data Portability: Obtaining a copy of your data in a structured format for use with another service provider.
  • Objection: Objecting to the processing of your personal data based on legitimate interests or legal grounds.
  • Non-Discrimination: You have the right to be free from discrimination when exercising your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, comments, or data-related requests, please contact us:

We are committed to addressing your concerns and ensuring a secure digital experience.